LaWanda Wafford
Kansas City,MO
Summary
Unit coordinator with experience in patient admissions scheduling and medical records management. Supports care teams with customer service and administrative coordination. Maintains accurate confidential records and improves unit workflow.
Overview
2027
2027
years of professional experience
Work History
Unit Coordinator
University health Truman Medical Center
Kansas City, Missouri
04.2016 - Current
- Coordinated patient admissions and discharges to enhance workflow efficiency and ensure compliance with hospital policies.
- Streamlined patient admissions by efficiently managing and organizing medical records to facilitate timely patient care.
- Organized schedules and maintained records to ensure accurate tracking of unit activities and support operational efficiency.
- Managed medical records and documentation, maintaining accuracy and confidentiality in line with regulatory standards.
- Assisted healthcare professionals in scheduling appointments and coordinating patient care activities effectively.
- Responded to telephone inquiries to provide information and assist callers. to offer office information, answer questions, and direct calls to staff.
Environmental Service Technician
Truman Medical Center- Hospital Hill
Kansas City, Missouri
10.2015 - 04.2016
- Utilized cleaning equipment to maintain sanitary conditions in patient care areas.
- Executed hospital-approved sanitation methods to ensure clean and safe surfaces.
- Disposed of hazardous waste in line with safety regulations.
- Inspected facilities regularly to identify maintenance needs and maintain cleanliness standards.
- Conducted training for new staff on effective cleaning methods and safety protocols.
H&R Block (Seasonal)
Payroll Coordinator
Kansas City, Missouri
05.2014 - 10.2015
- - Clarified human resources policies, procedures, laws, standards, and regulations for team compliance.
- - Managed employment records for hiring, terminations, leaves, transfers, and promotions within the human resources management system.
- - Facilitated payroll processing for new hires, ensuring accurate salary updates and completion of hiring paperwork.
Holiday Inn
Night Audit Representative/Housekeeper
Kansas City, Missouri
2012 - 2013
- Greeted visitors upon arrival, providing a warm welcome and efficiently assigning rooms to enhance guest experience.
- Checked credit card details and confirmed payment methods, ensuring smooth check-in process for accommodations.
- Transported linens, towels, toiletries, cleaning supplies, and other items to guest rooms using wheeled carts.
- Cleaned and maintained rooms and public areas, ensuring high standards of cleanliness and guest satisfaction.
Med4Homes
Customer Service Represenative
Kansas City, Missouri
2011 - 2013
- Reviewed customer issues and implemented solutions to resolve complaints and enhance satisfaction.
- Handled customer service or billing complaints by processing exchanges and similar support actions.
- Communicated with customers by phone or in person to provide product information, process orders, cancel accounts, and gather feedback on service.
- Maintained records of customer interactions and transactions, noting inquiries, complaints, and comments.
Quest Diagnostics
Technician Specimen II
Kansas City, Missouri
2005 - 2010
- Collected blood or tissue specimens from patients while following aseptic technique.
- Reviewed test results against specifications to ensure accuracy and reliability.
- Set up, maintained, and calibrated medical laboratory equipment to ensure optimal performance and compliance with sterility standards.
- Prepared volumetric solutions for sample mixing according to standardized formulas, ensuring consistency in testing processes.
- Performed chemical analysis of body fluids, such as blood or urine, using a microscope or an automated analyzer to identify abnormalities or disease, and recorded findings in a computer.
Education
High School Diploma -
Vashon High School
St Louis, MO06-1984
Skills
- Medical records management
- Patient admissions
- Patient care support
- Administrative coordination
- Document management
- Paperwork processing
- Supply inventory
- Resource allocation
- Unit reception
- Unit reception and teamwork
- Effective communication
- Teamwork
- Customer service
Timeline
Unit Coordinator
University health Truman Medical Center
04.2016 - Current
Environmental Service Technician
Truman Medical Center- Hospital Hill
10.2015 - 04.2016
H&R Block (Seasonal)
Payroll Coordinator
05.2014 - 10.2015
Holiday Inn
Night Audit Representative/Housekeeper
2012 - 2013
Med4Homes
Customer Service Represenative
2011 - 2013
Quest Diagnostics
Technician Specimen II
2005 - 2010
High School Diploma -
Vashon High School